Ayuana Corbin
Toms River,NJ
Summary
Dynamic Guest Service Representative with a proven track record at Hampton Ridge Healthcare, excelling in guest accommodations and problem-solving. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Skilled in multitasking and managing check-in processes, fostering loyalty and repeat business through exceptional service.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Hampton Ridge Healthcare And Rehabilitation Center
Toms River, NJ
07.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Assistant Activity Director
Shore Gardens Rehabilitation & Nursing
Toms River, NJ
12.2017 - 06.2023
- Enhanced participant satisfaction by planning and executing diverse recreational activities for various age groups.
- Supported Activity Director in administrative tasks such as preparing reports, managing budgets, and coordinating staff schedules to ensure smooth department operations.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Created and delivered recreational programs for small and large groups of residents.
DSP
Allies Incorporated Hamilton NJ
Toms River, NJ
02.2011 - 05.2017
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Toms River High School South
Toms River, NJ06.2009
Skills
- Computer skills
- Guest accommodations
- Detail-oriented
- Multitasking
- Problem-solving
- Reliability
- Goal setting
Timeline
Guest Service Representative
Hampton Ridge Healthcare And Rehabilitation Center
07.2023 - Current
Assistant Activity Director
Shore Gardens Rehabilitation & Nursing
12.2017 - 06.2023
DSP
Allies Incorporated Hamilton NJ
02.2011 - 05.2017
Toms River High School South