Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Cafe Sado. Proven ability to enhance guest engagement and optimize revenue as a Reservation and Revenue Manager at PT. Staco Graha. Skilled in cash handling and maintaining a clean, organized environment, ensuring memorable dining experiences.
Providing excellent customer service, taking orders, serving drinks and foods, ensuring customers have an enjoyable dining experience, maintaining cleanliness of dining area, organizing dining area and also making schedule for the team.
Overseeing the reservation and revenue management process and responsible for ensuring the hotel is maximizing its revenue potential by managing room rates, inventory in Channel manager and in another portals and also distribution Channel.
Overseeing and Coordinating the Reservations Department, ensuring efficient operations, performing high-quality customer service, maximizing revenue and also training and supervising Team Members.