Azad Ahmed
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Server
Popeyes® Louisana Kitchen
Queens
01.2025 - 01.2026
- Delivered friendly customer service in fast-paced dining environment, enhancing guest experience.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and workstations.
- Delivered food and beverages promptly to customers at tables.
- Assisted team members during busy shifts to ensure smooth operations.
- Upsold menu items to enhance customer dining experience effectively.
- Resolved customer complaints professionally to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Worked closely with restaurant staff to streamline operations and improve overall service efficiency.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Welcomed guests to restaurant and presented menus.
- Recommended desserts, appetizers, and specialty drinks to boost sales and enhance customer satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
Restaurant Server
Al Aqsa Restaurant
The Bronx
08.2024 - 09.2025
- Provided excellent customer service to enhance dining experiences.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Greeted and seated customers promptly, courteously, and professionally.
- Took food and drink orders accurately from guests.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted in training new servers on restaurant procedures.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Resolved guest inquiries and concerns promptly and professionally.
- Recommended menu items based on customer preferences and dietary needs.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Maintained cleanliness and organization of dining area.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Handled cash and card transactions efficiently at the register.
- Calculated charges, issued table checks, and collected payments from customers.
- Processed payments from customers using cash registers or POS systems.
- Followed up on guest requests in a timely manner.
- Supported other servers during peak hours and special events.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Chemistry
Mc College Sylhet
Sylhet, Sylhet 06.2009 - 02.2013
Skills
- Customer service
- Hospitality service
- Order processing
- Order management
- POS operation
- Menu upselling
- Menu presentation
- Food safety
- Cash handling
- Inventory management
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Menu presentation
Languages
English
Professional
Timeline
Server
Popeyes® Louisana Kitchen
01.2025 - 01.2026
Restaurant Server
Al Aqsa Restaurant
08.2024 - 09.2025
Bachelor of Science - Chemistry
Mc College Sylhet
06.2009 - 02.2013