Azaria Roberson
Beaumont,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
Work History
Collection Customer Service Representative
Empereon-Constar
Remote
12.2022 - Current
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
Receptionist, Accounts Receivable
DeckAire
Palm Bay, FL
05.2015 - 12.2022
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
High School Diploma -
Heritage High School
Palm Bay, FL05.2015
Skills
- Goal-Oriented
- Stress Tolerance
- Skip Tracing
- Assertiveness
- QuickBooks proficient
- Appointment scheduling efficiency
Timeline
Collection Customer Service Representative
Empereon-Constar
12.2022 - Current
Receptionist, Accounts Receivable
DeckAire
05.2015 - 12.2022
High School Diploma -
Heritage High School
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