Azhya Holmes
Fayetteville,NC
Summary
Dynamic and customer-focused professional with extensive experience at Ulta, excelling in sales techniques and conflict resolution. Proven ability to enhance customer satisfaction and drive sales through effective communication and upselling. Skilled in cash handling and inventory management, consistently delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Ross Dress for Less
Fayetteville , NC
11.2024 - 01.2025
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
Party Host
Epic fun park
Fayetteville , NC
02.2023 - 11.2024
- Provided support to guests during the event including answering questions and addressing any concerns.
- Greeted guests and provided excellent customer service.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Handled payments made by customers for services rendered during parties.
- Organized seating arrangements, decorations, and food supplies.
- Resolved conflicts between guests or between staff members during events if necessary.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Answered telephone to provide dining information and take reservations.
Sales Associate
Ulta
Fayetteville, NC
02.2024 - 08.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Cashier Team Lead
Little Caesars
Fayetteville , NC
11.2022 - 12.2023
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
Fast Food Cashier
Mcdonalds, PDI FOODS
Fayetteville , NC
05.2021 - 09.2022
- Maintained cleanliness of work area throughout shift.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Operated cash registers, credit card machines and other related equipment accurately.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Westover High
Fayetteville Nc 06-2024
Some College (No Degree) - Pharmacy Technician
Fayetteville Technical Community College
Fayetteville, NCSkills
- Customer service
- Cash handling
- Inventory management
- Sales techniques
- Point of sale systems
- Conflict resolution
- Computer skills
- First Aid/CPR
- Microsoft windows
Affiliations
- JRotc
- Band
Certification
- CPR certified
Get To Know Me!
Hello, my name is Azhya Holmes. I wanted to introduce myself to give you some insight into the person behind the experience. I consider myself an outgoing individual, which is essential in my sales role. A shy salesperson is unlikely to succeed in this field. I excel at engaging in conversations and uncovering details that help meet customers' needs promptly while providing a memorable customer service experience.
Teamwork and patience are crucial in my work. I've observed that a positive attitude and the ability to collaborate with people of different personalities and attitudes lead to smoother operations. Additionally, customer conflicts are resolved much faster when the person in uniform remains patient and calm.
Timeline
Seasonal Sales Associate
Ross Dress for Less
11.2024 - 01.2025
Sales Associate
Ulta
02.2024 - 08.2024
Party Host
Epic fun park
02.2023 - 11.2024
Cashier Team Lead
Little Caesars
11.2022 - 12.2023
Fast Food Cashier
Mcdonalds, PDI FOODS
05.2021 - 09.2022
High School Diploma -
Westover High
Some College (No Degree) - Pharmacy Technician
Fayetteville Technical Community College
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