Aziz Bey
Flint,MI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
Flint, MI
01.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Warehouse Order Selector
Coca Cola Refreshments
Flint, MI
10.2015 - 01.2020
- Organized warehouse inventory according to product type, size, and quantity.
- Loaded and unloaded containers from trucks using a forklift or pallet jack.
- Labeled packages with customer information before loading onto trucks.
- Lifted up to 50 lbs on a regular basis without assistance from other personnel.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Operated forklift and pallet jack to transport heavy loads.
0621 Field Radio Operator
United States Marine Corps
San Diego, CA
09.2013 - 09.2015
- Maintained and operated Field Radio equipment, including HF, VHF, UHF radios.
- Performed preventive maintenance on radio systems to ensure proper operation.
- Diagnosed system malfunctions and took corrective action when necessary.
- Conducted field operations using secure communications techniques.
- Installed and maintained various types of antennas for communication systems.
- Troubleshot complex problems with radio systems in order to restore effective service.
- Adjusted antenna tuning controls to optimize performance levels of transmitters and receivers.
- Utilized encryption devices as required by security regulations.
- Kept radio, networking and satellite communications systems fully operational.
- Operated HF/VHF radio, computer and telephone communication equipment and received, copied and delivered air traffic control messages, clearances and advisories.
Education
High School Diploma -
Grand Blanc High School
Grand Blanc03.2013
Skills
- Appointment Scheduling
- Data Collection
- Consultative Sales
- Data Entry
- Scheduling
- Multi-Task Management
- Documentation
- Critical Thinking
- Microsoft Outlook
- Typing 65 WPM
Timeline
Customer Service Representative
Consumer Cellular
01.2020 - Current
Warehouse Order Selector
Coca Cola Refreshments
10.2015 - 01.2020
0621 Field Radio Operator
United States Marine Corps
09.2013 - 09.2015
High School Diploma -
Grand Blanc High School
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