Overview
Work History
Education
Skills
Timeline
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Azzam Farah

Azzam Farah

Herndon,VA

Overview

8
8
years of professional experience

Work History

Passenger Service Agent

Dnata Airport Services
Dulles, VA
03.2024 - 03.2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Passenger Services Agent

Maks Aviation Services
Sudan
07.2019 - 11.2019
  • Company Overview: Detected staff for fly Emirates/ system MS connect – KRT Station
  • Detected staff for fly Emirates/ system MS connect – KRT Station

Passenger Services Agent

National Aviation Services
Sudan
03.2017 - 10.2018
  • Company Overview: Detected staff for Qatar Airways / System Altea, Fly Dubai, Etihad Airways, Air Arabia, Egypt Air and Flynas – KRT Station
  • Detected staff for Qatar Airways / System Altea, Fly Dubai, Etihad Airways, Air Arabia, Egypt Air and Flynas – KRT Station

Education

Bachelor Of Business Administration - Business Administration

Open University of Sudan
Sudan,KRT
09.2022

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • Airline policies
  • Travel documentation

Timeline

Passenger Service Agent

Dnata Airport Services
03.2024 - 03.2025

Passenger Services Agent

Maks Aviation Services
07.2019 - 11.2019

Passenger Services Agent

National Aviation Services
03.2017 - 10.2018

Bachelor Of Business Administration - Business Administration

Open University of Sudan

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Azzam Farah