Summary
Work History
Education
Skills
Community Service
Certification
Accomplishments
Timeline
Generic

Braxton Black

Chicago,Illinois

Summary

Dedicated professional with over 15 years of experience in education, healthcare, and customer service. Proven ability to provide exceptional service in fast-paced environments, resolve complex issues with empathy, and master new technology quickly. Committed to safety, operational efficiency, and maintaining flexibility to meet business needs.

Work History

Substitute Teacher

Chicago Public Schools
Chicago, USA
11.2020 - 08.2024
  • Managed classroom behavior, fostering a positive learning environment in absence of regular teacher.
  • Provided one-on-one assistance to students needing additional support, enhancing their understanding of the material.
  • Implemented lesson plans and utilized technology tools such as educational software to enhance instruction.
  • Supervised standardized test administration, ensuring adherence to testing protocols and integrity of the process.
  • Driven by business needs, maintain high levels of flexibility and adaptability by accepting diverse assignments across various Chicago locations on short notice.

Driver

Uber
Minneapolis, USA
11.2019 - 06.2022
  • Drove passengers, delivered goods in a safe and efficient manner.
  • Coordinated with dispatchers and customers to plan efficient routes, minimizing delays and enhancing service reliability.
  • Maintained vehicle cleanliness and conducted routine maintenance checks to ensure safety and operational readiness.

Customer Success

H&R Block
Chicago, USA
02.2021 - 01.2022
  • Conducted face-to-face tax interviews to assess client needs and provide tailored solutions
  • Recommended additional products and services to enhance client satisfaction and contribute to revenue growth

Integration Management Analyst

SafeNet Consulting
Minneapolis, USA
04.2019 - 09.2019
  • Onboarded and activated customer e-services to streamline user access
  • Configured and tested interface connectivity to ensure seamless data flow
  • Validated interface messages for schema compliance to maintain data integrity

Healthcare I.T. Consultant

Various Clients
Minneapolis, USA
11.2013 - 10.2018
  • Managed full lifecycle projects through system activation and transfer to production support.
  • Analyzed initial assessment, project scope, and future state workflows to drive design discussions.
  • Collaborated with cross-functional teams to document user requirements and monitor project timelines to ensure delivery within budget constraints.
  • Established and maintained relationships with key stakeholders through targeted communication strategies to enhance collaboration and project alignment.
  • Led on-site testing efforts, gathered user requirements, and ensured successful service activation at client sites.
  • Supported legacy system cutover, downtime, and conversion to Cerner Millennium Electronic Medical Record.
  • Maintained a flexible schedule including rotating shifts to support global project demands and ensure continuous system monitoring.
  • Supported code level upgrades, applicable regression testing, and drafted end-user education.

Barista & Shift Supervisor

Starbucks
Eden Prairie, USA
06.2003 - 10.2018
  • Expertly prepared beverages customized per customer requests.
  • Assisted with training new baristas on beverage preparation techniques.
  • Expertly prepared beverages customized per customer requests.
  • Handled transactions, till reconciliation, and deposits accurately following company policies.

Implementation Analyst

Dignity Health
San Francisco, USA
07.2012 - 11.2013
  • Led clients through kickoff, defining user acceptance criteria, cross-departmental design & testing.
  • Drove local database design discussions at each facility within the shared domain.
  • Provided best practice recommendations and documented design decisions.
  • Drafted change requests and presented them to I.T. Governance.

Solutions Delivery Consultant

Cerner Corporation
Kansas City, USA
02.2010 - 07.2012
  • Implemented Laboratory Information System for more than a dozen clients.
  • Developed testing plans to guide User Acceptance Testing and Integration Test events.
  • Provided user training and go-live support to clinicians.
  • Coached new consultants on Database Audit methods to ensure build and data quality.

Accounting Intern

Union Pacific Railroad
Omaha, USA
01.2007 - 01.2009
  • Interned in Contract Billing & Receivables department
  • Assisted in audit and reconciliation tasks for regional line accounts
  • Prepared monthly water utility bills for company-owned utility, supporting timely revenue collection

Education

BBA - Accounting & Finance

Creighton University Heider College of Business
Omaha, NE
06-2009

Skills

  • Classroom Management
  • Lesson Planning
  • Curriculum Development
  • Assessment Administration
  • Instructional Strategies
  • Student Engagement Techniques
  • Classroom Technology Integration
  • Parent Communication Strategies
  • Community Engagement Initiatives
  • Lean Six Sigma: Continuous Process Improvement
  • MS Access, Project, Excel, & Visio
  • Clinical Systems Integration
  • Student Privacy Awareness

Community Service

  • Big Brothers Big Sisters of Kansas City
  • Catholic Charities of Minneapolis St. Paul
  • Knights of Columbus
  • Chicago Cares Service Organization
  • Volunteer Income Tax Assistance Tax Preparer
  • 'Get Out the Vote' Campaign Volunteer
  • FirstHand Foundation Family Host
  • Arc Value Village Retail Store

Certification

Educator Professional License

Accomplishments

Cerner Consulting ACE Award

Timeline

Customer Success

H&R Block
02.2021 - 01.2022

Substitute Teacher

Chicago Public Schools
11.2020 - 08.2024

Driver

Uber
11.2019 - 06.2022

Integration Management Analyst

SafeNet Consulting
04.2019 - 09.2019

Healthcare I.T. Consultant

Various Clients
11.2013 - 10.2018

Implementation Analyst

Dignity Health
07.2012 - 11.2013

Solutions Delivery Consultant

Cerner Corporation
02.2010 - 07.2012

Accounting Intern

Union Pacific Railroad
01.2007 - 01.2009

Barista & Shift Supervisor

Starbucks
06.2003 - 10.2018

BBA - Accounting & Finance

Creighton University Heider College of Business

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Braxton Black