Mandi Brehm

Hostess

Texas Roadhouse

03.2023 - 10.2023

Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Answered customer questions about hours, seating, and menu information.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Seated patrons based on guest preferences and seating availability.
Answered phone calls to take orders, give information and document reservations.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Minimized customer service complaints by expertly managing customer expectations during busy periods.

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