Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendan Boily

Dubuque,IA

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Shift Leader

Five Guys
Dubuque, IA
11.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Mechanic

Specialty Hydraulics
Boise, ID
05.2017 - 12.2021
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Disassembled defective parts to make proper repairs.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Crew Member

Wahooz Family Fun Zone
Meridian, ID
08.2015 - 01.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelor of Arts - Business Administration

Clarke University
Dubuque, IA
05.2023

Associate of Arts - Business Administration And Management

College of Southern Idaho
Twin Falls, ID
05.2019

Skills

  • Daily workflows
  • Safety processes and procedures
  • Complaint resolution
  • Cash Handling
  • Strong verbal and written communication
  • Creative problem-solving
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Maintenance and Repair

Timeline

Shift Leader

Five Guys
11.2021 - Current

Mechanic

Specialty Hydraulics
05.2017 - 12.2021

Crew Member

Wahooz Family Fun Zone
08.2015 - 01.2017

Bachelor of Arts - Business Administration

Clarke University

Associate of Arts - Business Administration And Management

College of Southern Idaho

Similar Profiles

CREATE PROFILE
Brendan Boily