Liana Reyna
Oviedo,FL
Summary
Knowledgeable, skilled, hospitable and professional individual. Multitasker with the ability of being effective under stressful situations to obtain positive outcomes. Trained in conflict resolution and communications. Successful in client relationship and making a great impression
Overview
4
4
years of professional experience
Work History
Server /Cocktail Bartender
Don Julio's Mexican Restruant
Orlando, FL
01.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
Front Desk and Vet Tech Assistant
Central Florida Animal Hospital
Oviedo, FL
01.2023 - 05.2024
- Organized and maintained filing systems for documents and records.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted veterinarians in examining and treating animals.
- Provided support for surgeries, including prepping the animal and surgical area.
- Administered medications and vaccinations as prescribed by a veterinarian.
ED Guest Services
Orlando Health
Orlando, FL
12.2020 - 11.2021
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Developed strategies to improve quality of service and enhance customer satisfaction levels.
Education
High School Diploma -
Lake Nona High School
Lake Nona05-2016
Skills
- Daily specials memorization
- Guest Engagement
- Food Running
- Food Delivery
- Team member support
- Table Setting
- Beverage Preparation
- Table Bussing
- Appointment confirmation
- File Organization
- Customer Service
- Surgical Assistance
- Client Communication
- Anesthesia monitoring
- Vaccine administration
- Prescription Filling
- Physical Examinations
Timeline
Server /Cocktail Bartender
Don Julio's Mexican Restruant
01.2024 - Current
Front Desk and Vet Tech Assistant
Central Florida Animal Hospital
01.2023 - 05.2024
ED Guest Services
Orlando Health
12.2020 - 11.2021
High School Diploma -
Lake Nona High School