Janelle Gaitan
Houston,TX
Summary
Proven track record in enhancing customer dining experiences at The Big Vibe Group, leveraging exceptional customer service and beverage preparation skills. Excelled in guest engagement and suggestive selling, significantly contributing to a positive reputation. Trained new staff, showcasing a strong work ethic and professional appearance.
Overview
3
3
years of professional experience
Work History
Server /Cocktail Bartender
The Big Vibe Group
2022.12 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
FOH Team Member
Ramen Tatsu-ya
2021.09 - 2022.12
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Associate of Science - Computer Science
San Jacinto College District
Pasadena, TX05.2019
Skills
- Daily specials memorization
- Guest Engagement
- Table Setting
- Order delivery practices
- Beverage Preparation
- Safe Food Handling
- Food Running
- Exceptional customer service
- Service prioritization
- Menu Memorization
- Suggestive Selling
- Food safety practices
- Strong Work Ethic
- Professional Appearance
- Sales Techniques
Timeline
Server /Cocktail Bartender
The Big Vibe Group
2022.12 - Current
FOH Team Member
Ramen Tatsu-ya
2021.09 - 2022.12
Associate of Science - Computer Science
San Jacinto College District
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