Christopher Kreit
Glen Allen,VA
Summary
Knowledgeable Logistics Manager with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
35
35
years of professional experience
Work History
Director of Operations
Geodis
Richmond, VA
12.2023 - 03.2026
- Maintained key performance indicators to measure operational success. Held operations to KPI's of 95%
- Oversaw daily operations across multiple locations, ensuring seamless coordination and efficient execution of tasks. Held all locations to a 5% failure rate.
- Oversaw operational efficiency improvements across supply chain processes.
- Monitored budget and utilized operational resources. Reduction of overtime to stay in line with dudget.
- Interacted well with customers to build connections and nurture relationships
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Implemented strategic initiatives to enhance service delivery and customer satisfaction.
- Led cross-functional teams in executing process optimization projects.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Multiple Contract Manager
Top HAT
Richmond , VA
11.2020 - 12.2023
- Maintained high standards of internal and external customer service.
- Consistently met company and department objectives within budget and time constraints.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Managed multiple small and large-scale projects in cross-functional environment.
- Elevated on-time from 90% to maintain 97% and above by optimizing routes and zones
- Improved customer satisfaction rates from below standards to above company standards of 95%
- Oversaw 5 independent Contractors and their drivers/helpers through evaluations, scheduling and training.
- Completed status reports daily on logistics activities and issues.
- Processed and filled all in home and product damages
- Optimized profitability by recruiting, training and managing top talent to enhance delivery for products and carriers.
- Coached professional development opportunities for team members with career development plans.
Location Manager
UST
Richmond, VA
05.2020 - 11.2020
- Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
- Cultivated carrier relations and tracked financials to verify optimum performance.
- Completed status reports daily on logistics activities and issues.
- Processed and filled all in home and product damages
- Recruited and trained all Independent contractors and teams.
- Followed up with customers on delivery satisfaction and survey results
- Managed performance issues with delivery team members.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Coached delivery teams to take accountability for delivery, risk and issue management.
Operations Manager
Arhaus Furniture
Boston Heights , OH
06.2008 - 07.2019
Kreit
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Implemented policies and standard operating procedures and managed quality and logistics partners..
- Worked with each individual hub to ensure that all company policies and procedures were performed to contractual agreement
- Held hubs accountable on all Arhaus and Provider SOP’s
- Reviewed and audited all weekly billing invoices and submitted for payment
- Conducted weekly conference calls with all delivery hubs and store managers in their regions
- Assisted on-site hub technician with repairs or assembly of products, when necessary, to meet client expectations
- Worked with team on development of weekly and monthly scorecards
- Retrieved and processed weekly metrics for each hub for update of scorecard
- Client satisfaction % * Client Experience Rate * On Time Deliveries * Completed Deliveries * Cost Per Stop * Damage Return Rate
- Worked with team to improve and develop SOP’s
- Receiving (inbound) SOP * White Glove Deluxe SOP * In Home White Glove Delivery * Return Merchandise SOP
- Managed completion of Return Authorizations by ensuring that each hub had the appropriate RA Number for any piece of furniture being returned to the Distribution Center
- Reviewed all client surveys, develop action plans with delivery provider on all score below 3
- Worked with area Concierge Market reps on issues that would arise during the day pertaining to delivery or product issue
- Developed hub supervisor to District Hub Manager
- Conducted physical inventories
- Conducted hub audits
Delivery Associate
UPS
Hagerstown, MD
06.1991 - 02.2008
- Delivered set route of packages to homes and business
- Maintained accurate inventory of all packaged thru out day
- Held to all DOT and FAA regulations of small package delivery
- Maintained proper Pre Trip of vehicle to ensure safety of vehicle
- Followed all OSHA regulations pertaining to warehouse safety
- Unloaded inbound trailers
- Loaded outbound trailers by zip code
- Sorted packages to proper conveyor / location by zip code
- Followed all duties outlined above for deliver driver for Saturday Air Deliveries
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD06-1991
Skills
- Administrative management
- Scheduling and calendar management
- Team management
- Conflict resolution
- Work ethic
- Supervision
- Relationship building
- Transportation management systems
- Fleet dispatch
- Logistics management
- Safety standards
- Quality control
- Staff training and development
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Operations management
- Team leadership
- KPI tracking
- Staff development
- Performance evaluations
- Performance improvement
- Inventory tracking and management
Education and Training
other
Timeline
Director of Operations
Geodis
12.2023 - 03.2026
Multiple Contract Manager
Top HAT
11.2020 - 12.2023
Location Manager
UST
05.2020 - 11.2020
Operations Manager
Arhaus Furniture
06.2008 - 07.2019
Delivery Associate
UPS
06.1991 - 02.2008
High School Diploma -
North Hagerstown High School