Alizae Gibson
Galveston,TX
Summary
Proven specialist in patient services with a track record of enhancing patient satisfaction at UTMB Health. Skilled in healthcare systems knowledge and maintaining patient confidentiality, I adeptly manage medical billing and ensure HIPAA compliance. My ability to train peers and streamline processes underscores my commitment to efficiency and team cohesion. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
UTMB Health
05.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Medical Receptionist
UTMB Health
10.2022 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Billing Coder
Brazos Urgent Care
07.2021 - 10.2022
- Updated patient financial information to guarantee accuracy.
- Facilitated smooth transitions during staff turnover periods by training incoming Medical Billing Coders on company protocols.
- Streamlined billing processes for improved efficiency and accuracy in claim submission.
- Minimized errors in data entry by double-checking information before submitting claims to insurance companies.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Provided exceptional customer service when resolving billing inquiries from patients and insurance carriers.
Education
Associate of Science - Medical Insurance Billing
Flordia Career College
70 Farm Market 1960 W 11.2021
High School Diploma -
Upward Hope Academy
3301 Church St09.2017
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Medical Terminology
- Patient Registration
- Medical Billing
- Patient check-in
- Flexible Schedule
- Medical insurance
- Clerical and Filing Support
Certification
- BLS, UTMB - 05/25/24-05/25/2026
- HIPPA
- OSHA
- Medical Billing & Coding
Timeline
Patient Service Specialist
UTMB Health
05.2023 - Current
Medical Receptionist
UTMB Health
10.2022 - 05.2023
Medical Billing Coder
Brazos Urgent Care
07.2021 - 10.2022
Associate of Science - Medical Insurance Billing
Flordia Career College
High School Diploma -
Upward Hope Academy