Summary
Overview
Work History
Education
Skills
Timeline
Generic

TaNece Carr

El Paso,TX

Summary

Dynamic customer service professional with proven problem-solving skills, honed at KECH Co., where I processed over 300 inquiries while maintaining high standards. Adept in CRM systems and committed to enhancing client relations, I excel in fast-paced environments, ensuring quality control and effective conflict resolution to drive customer satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

KECH Co.
10.2022 - 07.2025

Processed 300+ customer inquiries with meticulous attention to company standards.

Kept comprehensive records of customer inquiries and escalated issues when appropriate.

Applied adept techniques to overcome complex obstacles.
Achieved complete understanding of systems, applications, and products managed by the contact center.
Executed tasks in compliance with stringent guidelines.
Adjusted to ongoing modifications in procedures.

DoorDash Driver

DoorDash
12.2020 - Current
  • Provided expert and amiable assistance throughout the shopping experience.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Proposed alternative options during stock shortages.
  • Excelled in a self-directed work environment, overseeing daily operations and decisions.

Instacart Shopper

Instacart
12.2020 - Current
  • Handled special client requests with agility and efficiency.
  • Utilized CRM systems to track client interactions and enhance service delivery consistency.
  • Enhanced order processing efficiency by memorizing store layouts and planograms.
  • Managed concurrent tasks, ensuring urgent requests were prioritized.

Lead Teacher

City Schoolhouse
01.2022 - 07.2022
  • Implemented diverse Biblical teaching strategies to accommodate various learning styles.
  • Collaborated with colleagues to improve instructional methods and resources.
  • Participated in professional development workshops to enhance teaching skills.

Lead Toddler Teacher/ Assistant Cook

Ready Set Grow Chilcare
07.2020 - 01.2022

Developed and implemented engaging curriculum for toddler age group.
Cultivated supportive atmosphere enhancing social and emotional growth.
Collaborated with parents to communicate child progress and address concerns.
Supervised classroom activities, ensuring safety and adherence to protocols.

Substitute Preschool Teacher

Family Tree Care Services
05.2018 - 08.2020
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.

Chancellor’s Receptionist

Indiana University Southeast
08.2016 - 01.2017
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Product Promoter

Improveit Home Remodeling
01.2016 - 08.2016
  • Showcased home remodeling products to increase customer engagement.
  • Enhanced customer engagement through strategic communication.
  • Ensured professional appearance by consistently following dress code policies during promotional events.
  • Elevated brand presence by actively promoting products at multiple events and retail sites.

Academic Advising Assistant

Jefferson Community and Technical College
08.2013 - 01.2016
  • Assisted students in navigating academic programs and course selections.
  • Collaborated closely with faculty members, ensuring a seamless advising experience for all students.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Personal Assistant

Dudley Haircare Products
05.2013 - 07.2013
  • Upheld data integrity by managing confidential documentation in accordance with policies.
  • Handled correspondence to improve organizational efficiency and support business objectives.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Acted as initial contact for visitors and calls, ensuring timely responses.
  • Managed supplies inventory to ensure smooth office operations.

Pastry Associate/Cashier

Panera Bread, Louisville
01.2012 - 08.2012
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of the bakery display and checkout area.
  • Monitored inventory levels and communicated restock needs to management effectively.

Education

Indiana University Southeast
Jeffersonville, IN

Associate In Art - General Studies

Jefferson Community And Technical College
Louisville, KY
05.2017

Skills

  • Time management
  • Customer service
  • Problem-solving
  • Safety protocols
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Payment processing
  • Client relations
  • Order processing
  • Customer relationship management (CRM)
  • Quality control

Timeline

Customer Service Representative

KECH Co.
10.2022 - 07.2025

Lead Teacher

City Schoolhouse
01.2022 - 07.2022

DoorDash Driver

DoorDash
12.2020 - Current

Instacart Shopper

Instacart
12.2020 - Current

Lead Toddler Teacher/ Assistant Cook

Ready Set Grow Chilcare
07.2020 - 01.2022

Substitute Preschool Teacher

Family Tree Care Services
05.2018 - 08.2020

Chancellor’s Receptionist

Indiana University Southeast
08.2016 - 01.2017

Product Promoter

Improveit Home Remodeling
01.2016 - 08.2016

Academic Advising Assistant

Jefferson Community and Technical College
08.2013 - 01.2016

Personal Assistant

Dudley Haircare Products
05.2013 - 07.2013

Pastry Associate/Cashier

Panera Bread, Louisville
01.2012 - 08.2012

Indiana University Southeast

Associate In Art - General Studies

Jefferson Community And Technical College
TaNece Carr