Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Leticia Coleman

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ContinuumGlobal
Houston, TX
11.2021 - 12.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating

Delivery Driver

Letter Ride Amazon
Houston, TX
03.2018 - 01.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Delivered packages to customer doorsteps and business offices.
  • Collected $100 in payments for completed deliveries and services daily
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
  • Successfully avoided time delivery delays by carefully planning best routes

Delivery Driver

Tenet Concepts
Houston, TX
02.2016 - 03.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Collected $100 in payments for completed deliveries and services daily

Education

High School Diploma -

Jack Yates
Houston Tx
07.1996

Skills

  • Order and Refund Processing
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Creative Problem Solving
  • Inbound and Outbound Calling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

ContinuumGlobal
11.2021 - 12.2021

Delivery Driver

Letter Ride Amazon
03.2018 - 01.2019

Delivery Driver

Tenet Concepts
02.2016 - 03.2018

High School Diploma -

Jack Yates

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Leticia Coleman