Rongda Zhang
Gardena,CA
Summary
Highly organized Operations Agent experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.
Overview
18
18
years of professional experience
Work History
Cargo Operations Agent
China Southern Airlines
Los Angeles, CA
07.2021 - Current
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Liaised with customers provide status updates and explain cargo shipment delays.
Passenger Service Agent
Hallmark Aviation Services
Los Angeles, CA
01.2012 - 06.2021
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Restaurant Waiter
Destini Cafe
El Segundo, CA
05.2009 - 01.2012
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales and Marketing Manager
Hong Shan Hu
Tianjin, China
12.2005 - 01.2009
- Managed sales promotions and marketing strategies on major social media sites.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Bachelor of Science - Human Resources Management
Tianjin University of Science & Technology
Tianjin, China07.2002
Skills
- Customer Needs Assessments
- Professional Relationships
- Exceptional Customer Service
- Operational Efficiency
- Baggage Handling
- Basic Mathematical Calculations
- Data Aggregation Processes
- Inspect Cargo
- Customer Experience
- Team Goals
- Customs Requirements
- Cargo and Freight
- Critical Thinking
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Cargo Operations Agent
China Southern Airlines
07.2021 - Current
Passenger Service Agent
Hallmark Aviation Services
01.2012 - 06.2021
Restaurant Waiter
Destini Cafe
05.2009 - 01.2012
Sales and Marketing Manager
Hong Shan Hu
12.2005 - 01.2009
Bachelor of Science - Human Resources Management
Tianjin University of Science & Technology
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