Madeline Ensign
Summary
Dynamic professional with a proven track record in relationship management and productivity monitoring, honed across roles from Emporium Pies to Massage Envy. Excelled in fostering customer loyalty and enhancing team efficiency, leveraging observational skills and attention to detail. Achieved significant improvements in service quality and operational workflow.
Overview
8
8
years of professional experience
Work History
Shift Lead
Emporium Pies
09.2021 - Current
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Front of House Staff Member
La Bodega Rotisserie
06.2023 - 01.2025
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Esthetician
Massage Envy
09.2023 - 11.2024
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm, and exceptional customer experience.
- Created repeat business by developing long-term relationships with regular customers.
- Advised clients on proper home-care regimens.
Preschool Teacher
Wesleyan Christian Academy
09.2019 - 05.2021
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
Lifeguard
Hawaiian Falls
06.2017 - 09.2019
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
Education
Cosmetology License - Esthetics
Aveda Institute
Dallas, TX02-2023
Skills
- Productivity monitoring
- Relationship management
- Multitasking and organization
- Attention to detail
- Phone etiquette
- Observational skills
Timeline
Esthetician
Massage Envy
09.2023 - 11.2024
Front of House Staff Member
La Bodega Rotisserie
06.2023 - 01.2025
Shift Lead
Emporium Pies
09.2021 - Current
Preschool Teacher
Wesleyan Christian Academy
09.2019 - 05.2021
Lifeguard
Hawaiian Falls
06.2017 - 09.2019
Cosmetology License - Esthetics
Aveda Institute
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