Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte O'Neil

Wakefield,MA

Summary

My name is Charlotte and I am currently a freshman at the University of Massachusets Amherst. I am a very hard-working, friendly, and respectful person inside and outside of the workplace. I participated in many activities in Wakefield Memorial High School, including cross-country, track, and marching band. At UMass, I am currently a part of the ski-club and picked up the hobbies of running and playing guitar regularly. I have worked a variety of different jobs throughout my working career, and I am constantly seeking to improve my working skills. I am a reliable, resourceful, experienced, dependable, and organized person when it comes to the workplace.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Tonno Restaurant
06.2024 - Current
  • Greeted guests as they entered the restaurant.
  • Managed reservations in the system over the phone or in person.
  • Assigned guests to tables and kept track of these tables in the online system.
  • Led guests to tables and provided them with menus, along with dishware if not already on the table.
  • Cleaned off menus after collecting them from around the restaurant.
  • Answered the phone, answered questions, and put in phone take-out orders.
  • Retrived the take-out orders from the kitchen and brought them to customers.
  • Sold gift cards at the host stand.

Crew Member

Dunkin' Donuts
06.2023 - Current
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and listened to management.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided good customer service by greeting customers and meeting quality expectations.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.

Music Summer Camp

Wakefield Public Schools
07.2024 - 07.2024
  • Enhanced student musicianship by providing individualized instruction and feedback.
  • Strengthened students musical abilities by assisting the teachers in teaching the students.
  • Ensured student safety by enforcing camp rules while addressing any concerns promptly with appropriate action steps taken when necessary.
  • Increased student confidence with consistent encouragement and constructive criticism during rehearsals and performances.
  • Facilitated successful concerts by overseeing stage setup and the performance overall.
  • Demonstrated leadership skills by effectively managing large groups of students during ensemble practices.
  • Contributed to the development of a supportive camp community by promoting inclusivity, respect, and appreciation for diverse talents and backgrounds among all participants.
  • Assisted the music teachers in whatever tasks were asked of us leaders.

Food Busser

Prince Pizzeria
04.2022 - 06.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.

Recreational Assistant

Boys & Girls Club of Stoneham & Wakefield
06.2021 - 10.2021
  • Carefully dragged down kayaks from the racks to the shore of the lake.
  • Set up the welcoming table and necessary materials every morning.
  • Supplied boaters with life jackets, oars, and whistles.
  • Kept watch of the boaters out on the lake with binoculars.
  • Regularly wiped down and clean the boats, life jackets, and oars.
  • Returned kayaks to their racks and locked them up after every shift, along with locking up the boating shack.

Education

Bachelor of Science - Psychology

University of Massachusetts Amherst
Amherst
05-2028

High School Diploma -

Wakefield Memorial High School
Wakefield
06-2024

Skills

  • Customer Service
  • Strong multitasking
  • Program and Activity Overseeing
  • Active Learning
  • Conflict Resolution
  • Positive-Engagement
  • Effective Communication
  • Judgment and Decision Making
  • Supply Restocking
  • Social Perceptiveness
  • Team Leadership
  • Child Supervision

Timeline

Music Summer Camp

Wakefield Public Schools
07.2024 - 07.2024

Restaurant Hostess

Tonno Restaurant
06.2024 - Current

Crew Member

Dunkin' Donuts
06.2023 - Current

Food Busser

Prince Pizzeria
04.2022 - 06.2023

Recreational Assistant

Boys & Girls Club of Stoneham & Wakefield
06.2021 - 10.2021

Bachelor of Science - Psychology

University of Massachusetts Amherst

High School Diploma -

Wakefield Memorial High School

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Charlotte O'Neil