Briana Martinez
Hiram,GA
Summary
Proven Patient Care Coordinator at Professional Physical Therapy, adept in HIPAA compliance and organizational skills. Enhanced patient satisfaction and streamlined office administration, showcasing multitasking ability and dedication. Demonstrates critical thinking, exceptional communication, as well as contributing to a positive and results-driven environment.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Professional Physical Therapy
07.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Preschool Teacher
All Aboard On The Hudson
09.2020 - 05.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Preschool Teacher's Assistant
Children Of America
10.2018 - 02.2020
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
Cashier
Kohls Department Store
05.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Walter Panas High School
Cortlandt Manor, NY06.2018
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Keyholder
- Multitasking ability
- Insurance Verification
- Verbal and written communication
- Patient confidentiality
- Documentation
- Office Administration
- Payment Collection
- New Hire Training
- Inventory Management
- Punctual and Hardworking
- Reliability and Dedication
Timeline
Patient Care Coordinator
Professional Physical Therapy
07.2022 - Current
Preschool Teacher
All Aboard On The Hudson
09.2020 - 05.2022
Preschool Teacher's Assistant
Children Of America
10.2018 - 02.2020
Cashier
Kohls Department Store
05.2018 - 10.2018
High School Diploma -
Walter Panas High School
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