Michelle Bratrud
Jackson,MN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes management, accounting, accounts receivable, invoicing, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
37
37
years of professional experience
Work History
Store Manager
City Of Jackson
JACKSON, MN
04.2017 - Current
- Engage and interact with customers to create positive shopping experiences and drive revenue growth.
- Manage vendor selection and relations to guarantee best pricing.
- Deliver positive results by controlling monthly operations budget and limiting financial discrepancies.
- Create work schedules according to sales volume and number of employees.
- Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands.
- Complete monthly profit and loss performance reports.
- Partner with city administrator to interview and hire team members.
- Train and develop assistant managers and team members to build and sustain high in-store performance.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protect store from loss or theft by setting and enforcing clear security policies.
- Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconcile daily sales transactions to balance and log day-to-day revenue.
- Complete all point of sale opening and closing procedures, including counting contents of cash register.
- Boosted revenue by $595,000 by developing and deploying strategies to effectively improve operations.
- Keep inventories accurate with monthly cycle counts and audits to identify and resolve variances.
- Oversee daily operations of store, including staffing and training, compliance of liquor laws, inventory control and financial functions.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
General Manager
Staples Oil Company -Dairy Queen And BP Expressway
JACKSON, MN
01.2007 - 04.2017
- Orchestrated positive customer experiences at all stages by overseeing every area of store operations
- Hiring, training, termination, promotion and disciplining all team members
- Ordering product and counting of inventory
- Annual performance reviews
- Supervised a team of 25+ employees
- Scheduling
- Responsible for proper pricing of products on both the Dairy Queen side and the BP gas station
- Daily and monthly accounting
- Ensure excellent customer service is being delivered at all times
- Enforcing with the team the importance of underage sales at the gas station
- Increased the Dairy Queen sales by 80%
- Lead by example
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Tracked monthly sales to generate reports for business development planning.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Restaurant Manager
Burger King
JACKSON, MN
06.1987 - 04.2004
- Oversee all store operations
- Hiring, training, termination and discipline of staff
- Led by example
- Inventory control
- Ordering product and monthly inventory checks
- Daily and monthly accounting
- Maintaining good working equipment
- Ensuring excellent customer service
- Restaurant Manager of the Year for Burger King Corporation -1999
Skills
- Staff Management
- Reliable
- Honest
- Motivated
- Leads by example
- Detail oriented
- Professional
- Dedicated
- Manages in a positive manner
- Budget Administration
- Team Development
- Operations Management
- Loss Prevention
- Operational budgeting
- Cash Management
- Customer Service
- Team Building and Leadership
- Operational Efficiency
References
References available upon request.
Timeline
Store Manager
City Of Jackson
04.2017 - Current
General Manager
Staples Oil Company -Dairy Queen And BP Expressway
01.2007 - 04.2017
Restaurant Manager
Burger King
06.1987 - 04.2004