Bach Nguyen
Hacienda Heights,CA
Summary
Dynamic leader with proven expertise in operations management and team leadership honed at Autopro Body & Paint Inc. Excelled in enhancing customer satisfaction and team performance, leveraging skills in problem-solving and effective communication. Achieved significant improvements in productivity and cost control, demonstrating a keen ability to develop high-performing teams and foster robust customer relations.
Overview
24
24
years of professional experience
Work History
Manager
Autopro Body & Paint Inc
09.2000 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
AA - Business
Mount San Antonio College
Walnut, CA06.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Performance Management
- Schedule Preparation
- Policy Implementation
- Workforce Management
- Business Administration
- Customer Service
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Scheduling and Coordinating
- Documentation And Reporting
- Customer Relations
Timeline
Manager
Autopro Body & Paint Inc
09.2000 - 06.2024
AA - Business
Mount San Antonio College
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