Bailee Mounts
Daphne,AL
Overview
6
6
years of professional experience
Work History
Car Salesperson
Galleria BMW
02.2024 - 11.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Receptionist
Galleria BMW
10.2022 - 02.2024
- Greeted incoming visitors and customers warmly and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Team Leader
Chick Fil A
10.2020 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed and motivated employees to be productive and engaged.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed money: including the safe, registers, and IPOS tills.
- Worked on creating shift lineup / strategically placing each member on shift where they’d be best while keeping their options open to grow their strengths/weaknesses.
Training Coach
Chick Fil A
05.2020 - 10.2020
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Mentored junior trainers and subject matter experts on effective training and facilitation techniques.
- Served as an internal consultant on best practices in training worked best for each individual.
- Conducted post-training evaluations, prior to releasing team member from training. Utilizing said data to refine future coaching strategies for increased effectiveness.
- Provided constructive feedback to employees, supporting their growth and development within the organization.
- Increased employee retention rates by fostering a supportive learning environment and addressing individual needs.
Team Member
Chick Fil A
10.2019 - 05.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Cashier
Sicily's Italian Buffet
02.2019 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Harrison Central High School
Gulfport, MS05.2020
Skills
- Building rapport
- Goal oriented
- Customer service
- Relationship building
- Friendly and enthusiastic
- Team collaboration
Timeline
Car Salesperson
Galleria BMW
02.2024 - 11.2024
Receptionist
Galleria BMW
10.2022 - 02.2024
Team Leader
Chick Fil A
10.2020 - 10.2022
Training Coach
Chick Fil A
05.2020 - 10.2020
Team Member
Chick Fil A
10.2019 - 05.2020
Cashier
Sicily's Italian Buffet
02.2019 - 03.2019
Harrison Central High School