Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Picker
Amazon
Fresno, CA
06.2016 - 11.2018
Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Pulled orders quickly to maintain demanding productivity goals.
Noted unsafe components inside packages and discussed concerns with supervisors.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Receptionist
Catholic Charities
Fresno, CA
01.2019 - 01.2020
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Housekeeper
Bass Lake World Mark
Bass Lake , CA
09.2021 - 12.2021
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Dusted picture frames and wall hangings with cloth.
Restocked linen and cycled towels and sheets in full-service cabins.
Verified cleanliness and organization of storage areas and carts.
Disposed of trash and recyclables each day to avoid waste buildup.
Adhered to professional house cleaning checklist.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
McLane High School
Fresno, CA
06.2015
Skills
Work Planning and Organization
Service-Oriented
Time Management
CDC Sanitation Guidelines
Multitasking and Prioritizing
Microsoft Office
Detail-Oriented
Professional and Courteous
Verbal and Written Communication
Documentation and Reporting
Attention to Detail
Accomplishments
Consistently met company standard times and individual productivity goals.