Bailee Renard
Burlington
Summary
Highly-motivated patient care technician and patient service associate with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adapts quickly to last minute changes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Associate
SEIRMC
West Burlington
04.2025 - Current
- Provided excellent customer service while answering patient inquiries and concerns.
- Coordinated communication between patients and healthcare providers efficiently.
- Trained new staff on office procedures and patient service protocols.
- Coordinated patient care between different healthcare professionals involved in a patient's care plan.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Ensured that all required forms were completed accurately prior to discharge from the facility.
- Facilitated communication between hospital staff members and family members of hospitalized patients.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Monitored inventory levels of medical supplies and placed orders as needed.
- Promptly responded to requests from physicians or nurses regarding patient information or test results.
- Performed data entry tasks into electronic health record system.
Internal Rescource Pool PCT
SEIRMC
West Burlington
06.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and orderliness of patient rooms and facilities.
- Supported patients with mobility and personal hygiene needs.
- Documented patient information accurately in electronic health records system.
- Communicated effectively with patients to address concerns and provide comfort.
- Collaborated with team members to ensure efficient workflow in care delivery.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Instructed new employees on proper techniques of performing daily tasks.
Patient Care Technician
SEIRMC
West Burlington
04.2022 - 06.2024
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and orderliness of patient rooms and facilities.
- Supported patients with mobility and personal hygiene needs.
- Documented patient information accurately in electronic health records system.
- Communicated effectively with patients to address concerns and provide comfort.
- Collaborated with team members to ensure efficient workflow in care delivery.
- Instructed new employees on proper techniques of performing daily tasks.
Education
Some College (No Degree) - Nursing
Southeastern Community College
West Burlington, IASkills
- Training new staff
- Patient care
- Electronic health records
- Improve patient care
- Effective communication
- Vital signs monitoring
- Team collaboration
Certification
- BLS
- Child Abuse Certification
- Dependent Adult Abuse Certification
- CNA License
References
References available upon request.
Timeline
Patient Service Associate
SEIRMC
04.2025 - Current
Internal Rescource Pool PCT
SEIRMC
06.2024 - Current
Patient Care Technician
SEIRMC
04.2022 - 06.2024
Some College (No Degree) - Nursing
Southeastern Community College
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