Bailey Graves
Natchitoches,LA
Summary
Detail-oriented Teller with expertise in cash handling and regulatory compliance. Proven ability to build customer relationships and process transactions accurately in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Teller
Sabine State Bank & Trust
Natchtitoches, LA
2022.05 - 2024.10
- Managed cash handling and balanced cash drawer at shift start and end.
- Maintained compliance with bank policies while managing sensitive information.
- Cultivated strong customer relationships that reinforced trust and loyalty.
- Processed customer transactions, including deposits, withdrawals, loan payments, and other services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Verified amounts and integrity of every check or funds transfer.
- Assisted customers with account inquiries and resolved issues promptly and professionally.
- Processed customer transactions efficiently and accurately in a fast-paced banking environment.
- Coordinated with team members to streamline branch operations during peak hours.
Customer Care Representative
Hope Pharmacy
Shreveport, Louisiana
2022.03 - 2022.05
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to enhance service delivery and efficiency.
- Processed orders and managed returns with attention to detail.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Magnolia Bend Academy
Coushatta, LA2020-06
Skills
- Cash handling
- Transaction processing
- Regulatory compliance
- Fraud detection
- Customer account management
- Customer relationship management
- Customer communication
- Attention to detail
- Time management
Timeline
Teller
Sabine State Bank & Trust
2022.05 - 2024.10
Customer Care Representative
Hope Pharmacy
2022.03 - 2022.05
High School Diploma -
Magnolia Bend Academy