Bailey Gvillo
Bunker Hill,IL
Summary
Skilled in food and beverage pairings and hospitality service expertise, I elevated customer satisfaction at previous establishments by crafting high-quality cocktails and fostering loyal clientele through outstanding service. Demonstrated multitasking prowess and team collaboration ensured efficient workflow and exceptional guest experiences, showcasing my ability to thrive in high-volume settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/ Cocktail Waitress
Backwater Jacks
Osage Beach, MO
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
3rd Chute Bar and Grill II
Alton, IL
08.2019 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Roper’s Regal Beagle
Godfrey, IL
09.2017 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associates - Nursing
Lewis And Clark Community College
Godfrey, ILSkills
Food station setup
Food and beverage pairings
Item promotion
Stocking and replenishing
Hospitality service expertise
Order accuracy
Menu memorization
Certification
Bassett food and alcohol handlers
Timeline
Server/ Cocktail Waitress
Backwater Jacks
04.2024 - 09.2024
Bartender
3rd Chute Bar and Grill II
08.2019 - 04.2024
Bartender
Roper’s Regal Beagle
09.2017 - 04.2019
Associates - Nursing
Lewis And Clark Community College