Bailey Hoover
Martinsburg,PA
Summary
Experienced with customer service, ensuring positive interactions and satisfaction. Utilizes skills in food preparation and hygiene to maintain high standards. Knowledge of teamwork and adaptability, ensuring smooth operations and customer satisfaction. Proven ability to work collaboratively in team setting and adapt to changing needs while maintaining focus on quality. Known for reliability, efficient service, and friendly demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Milky Way
04.2023 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Trained new staff on ice cream preparation and customer service, improving team efficiency.
- Conducted opening and closing procedures, ensuring readiness for business.
Server
Stocks Dairy Delight
03.2020 - 10.2022
- Resolved customer complaints with empathy and professionalism, restoring satisfaction.
- Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Prepared wide variety of ice cream flavors and toppings, ensuring options for every customer preference.
Education
Master of Physician Assistant Studies -
Commonwealth University of Pennsylvania-Lock Haven
Lock Haven, PA05-2029
Bachelor of Arts - Spanish
Commonwealth University of Pennsylvania-Lock Haven
Lock Haven, PA05-2027
Bachelor of Science - Health Sciences
Commonwealth University of Pennsylvania-Lock Haven
Lock Haven, PA05-2027
High School Diploma -
Central High School
Martinsburg, PA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Problem-solving
- Multitasking Abilities
- Team leadership
- Reliable and responsible
- Team player
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- Certified Phlebotomy Technician (pending certification)
- CPR certified
Timeline
Server
The Milky Way
04.2023 - Current
Server
Stocks Dairy Delight
03.2020 - 10.2022
Master of Physician Assistant Studies -
Commonwealth University of Pennsylvania-Lock Haven
Bachelor of Arts - Spanish
Commonwealth University of Pennsylvania-Lock Haven
Bachelor of Science - Health Sciences
Commonwealth University of Pennsylvania-Lock Haven
High School Diploma -
Central High School
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