Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
CustomerServiceRepresentative

Bailey OBaugh

Business Development
New Orleans,LA

Summary

I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Business Development Coordinator

Walker Acura
Metairie, Louisiana
05.2021 - Current


  • Networked among local business and community organizations to develop leads and generate business.
  • Used CDK Service to handle current portfolio and prospective leads.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Service Advisor

Matt Bowers Chevrolet
Metairie, LA
02.2021 - 05.2021
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Documented problems and corrective actions to maintain records.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Developed estimates by costing materials, supplies and labor.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.

Food Service Worker

Mo's Pizza
Westwego, LA
05.2017 - 02.2021
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Education

High School Diploma -

LW Higgins High School
Marrero, LA
05.2016

Skills

  • Detail-Oriented
  • Time Management
  • Relationship Building
  • Verbal and Written Communication
  • Cross-departmental Alignment
  • Complaint Resolution
  • Reputation Management
  • Business-to-customer expertise
  • Continuous professional improvement
  • Client communication

Hobbies

  • Playing tennis. I've been playing for about 5 years now. I enjoy the fact that it's such an intense workout, disguised as an incredibly fun and rewarding sport.
  • Cooking foods with my grandmother. My grandmother and I cook frequently together, some of our favorite recipes include her "Red" Beef soup, Broccoli and Chicken casserole, and Meatloaf.
  • Trying new foods. I enjoy trying new foods, expanding my taste palette, and trying different cultural foods.
  • Spending time outdoors. I absolutely love taking walks at the park, around my neighborhood, and getting out to decompress after a long day at work.

Timeline

Business Development Coordinator

Walker Acura
05.2021 - Current

Service Advisor

Matt Bowers Chevrolet
02.2021 - 05.2021

Food Service Worker

Mo's Pizza
05.2017 - 02.2021

High School Diploma -

LW Higgins High School

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Bailey OBaughBusiness Development