Bailey Holden
sales assocoate
Cantonment,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional committed to exceeding expected sales goals, improving customer experience. Successful in leadership role, having extensive knowledge of products and how the product is to be used. With a friendly and outgoing personality, customers are welcomed and greeted upon entrance to our store, offering help in choosing the right products for their personal needs.
Overview
2
2
years of professional experience
Work History
Lead Sales Associate
Sally's Beauty Supply
Pensacola, FL
07.2021 - Current
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Reported sales data to upper management for review.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Increased business sales utilizing product knowledge.
- Greeted customers, helped locate merchandise and suggested suitable options.
Consumer Customer Service Representative
Maximus Call Center
Bogalusa, LA
10.2018 - 01.2020
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Contacted and helped find solutions for customers with overdue payments.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
GED -
Franklinton High School
Franklinton, LA05.2012
Skills
- POS system knowledge
- Client relationship building
- Consultative sales techniques
- Brand promotion
- Cash Handling
- Efficient sales transactions
- Meeting sales goals
- Product promotions
- Stocking and replenishing
- Product and service sales
Timeline
Lead Sales Associate
Sally's Beauty Supply
07.2021 - Current
Consumer Customer Service Representative
Maximus Call Center
10.2018 - 01.2020
GED -
Franklinton High School