Bailey Perry
Biggby Coffee
Lawrenceburg,KY
2
years of professional experience
Results-driven barista shift supervisor experienced in training staff and implementing efficient workflows. Proven ability to boost sales through strategic upselling and exceptional customer service, fostering a positive team environment and ensuring operational excellence.
Work History
Barista Shift Supervisor
5 Months- Supervised daily operations, ensuring quality service and adherence to company standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels, placing orders to maintain adequate stock of supplies.
- Developed and implemented efficient workflow processes to enhance team productivity.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Pro Shop Attendant
1 Year 1 Month- Provided knowledgeable recommendations on golf clubs and accessories to enhance customer experience.
- Assisted customers with equipment rentals and merchandise purchases.
- Processed transactions efficiently using point-of-sale system, ensuring accuracy in payments.
- Maintained cleanliness and organization of pro shop and surrounding areas.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Education
Associate of Applied Science - Diagnostic Medical Sonography - Cardiac
- Goldring Family Foundation Scholarship Recipient
High School Diploma
Skills
Barista training
Beverage crafting
Customer Service
Product upselling
Inventory management
Cash handling accuracy
Equipment troubleshooting
Facility cleanliness
Timeline
Barista Shift Supervisor
Biggby Coffee
03.2025 - 08.2025Read More
Pro Shop Attendant
Wild Turkey Golf Course
07.2023 - 08.2024Read More
Bluegrass Community And Technical College
Associate of Applied Science from Diagnostic Medical Sonography - Cardiac
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Anderson County High School
High School Diploma
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