Bailey Roberts
Lees Summit,MO
Summary
Patient-focused employee equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
University Of Kansas Health System
Overland Park, KS
09.2022 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Responded promptly to messages from patients regarding appointment changes or cancellations.
Cake Decorator
Hyvee
Lee's Summit, MO
08.2017 - 03.2023
- Organized supplies to ensure efficient workflow during cake decorating process.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Troubleshot any issues that arose during the cake decorating process.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
Designated Business Owner
Target
Lees Summit, MO
11.2021 - 11.2022
- Deliver an exceptional guest experience by engaging the guest and prioritizing the guest’s needs over task
- Backstock items in and pull items from the backroom accurately while preventing product damage to control expenses
- Maintain backroom organization and location accuracy and follow equipment guidelines
Education
High School Diploma -
Lees Summit High School
Lees Summit, Missouri05-2016
Some College (No Degree) -
Maryville University of Saint Louis
St Louis, MOSkills
- Recording histories
- Reception Management
- Appointment Scheduling
- Medical filing
- Medical terminology knowledge
- Payment Collection
- Customer Service
- HIPAA Compliance
- Problem Solving
References
References available upon request.
Timeline
Patient Service Representative
University Of Kansas Health System
09.2022 - Current
Designated Business Owner
Target
11.2021 - 11.2022
Cake Decorator
Hyvee
08.2017 - 03.2023
High School Diploma -
Lees Summit High School
Some College (No Degree) -
Maryville University of Saint Louis
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