Bailey Spencer
Pasco,WA
Summary
Highly organized and dependable administrative professional with 8+ years of experience supporting clinicians, leadership teams, and multidisciplinary staff in fast-paced, highly regulated environments. Proven ability to serve as a central point of contact, manage high volumes of auditable requests, coordinate meetings and logistics, maintain complex documentation workflows, and interpret policies and procedures for diverse audiences.
Overview
13
13
years of professional experience
Work History
Lead Referral Coordinator / Administrative Assistant
Kadlec Urology Clinic
Richland, WA
04.2024 - Current
- Coordinated administrative support for providers and external clinics to streamline referral processes, ensure compliance with documentation requirements, and manage scheduling effectively.
- Collaborated with office manager to enhance staff coordination and streamline onboarding processes. Oversaw interview scheduling and prepared relevant materials for candidate assessments. Managed follow-up communications to ensure a positive candidate experience.
- Managed patient scheduling logistics to facilitate efficient appointment turnaround for both new and returning patients.
- Analyzed clinic policies and guidelines regarding insurance authorizations and communicated requirements to stakeholders.
- Managed referral approval processes and maintained comprehensive, audit-ready records.
- Maintained organized electronic filing systems to support compliance and facilitate leadership reporting.
- Facilitated collaboration between management and clinical staff to enhance daily operations.
- Facilitated training sessions and coordinated ongoing education initiatives for clinic staff.
Sterile Processing Technician
Kadlec Medical Center
Richland, WA
08.2023 - 04.2024
- Executed high-level disinfection protocols to ensure a sterile and organized decontamination department, supporting safe endoscopic procedures for the center.
- Facilitated departmental leadership by maintaining precise documentation records and preparing comprehensive reports.
- Oversaw maintenance of centralized electronic records, ensuring accessibility for authorized staff.
- Enforced compliance with policies, regulatory standards, and manufacturer guidelines.
- Facilitated efficient document organization and data retrieval to enhance operational consistency.
- Implemented protocols for the secure handling and storage of sensitive patient and departmental records to maintain compliance and trust.
Hearing Aid Technician
My Hearing Centers
Richland, WA
01.2023 - 08.2023
- Maintained accurate client financial records and documentation for hearing aid services.
- Assisted clients with completing and submitting financial assistance and financing applications.
- Maintained and repaired hearing devices to ensure optimal performance and reliability.
- Educated patients on proper hearing aid use and maintenance techniques for improved outcomes.
- Collaborated with audiologists to develop tailored treatment plans for patients with varying needs.
Edoscopy Technician/Endoscopy Supply Clerk
The Oregon Clinic-Gastroenterology South
Tualatin, OR
06.2019 - 08.2022
- Supported leadership as part of the training and onboarding team for new staff
- Coordinated workflow and ensured procedural documentation accuracy
- Maintained compliance with safety standards and equipment policies
- Assisted in preparing rooms and documentation for physician‑led procedures
- Oversaw ordering, receiving, and tracking of supplies for one of three surgical centers
- Coordinated with vendors and suppliers to resolve discrepancies and ensure timely delivery
- Maintained accurate purchasing records and documentation
Patient Care Coordinator
The Oregon Clinic-Gastroenterology South
Tualatin, OR
06.2016 - 12.2018
- Served as a central administrative resource for patients, providers, and outside facilities
- Scheduled appointments, coordinated procedures, and managed incoming records
- Verified insurance coverage, authorizations, and benefits in compliance with policy requirements
- Prepared meeting‑ready documentation and tracked follow‑up items
- Explained procedures, policies, and requirements to diverse audiences
Office Coordinator
Valley View Medical Clinic
Happy Valley, OR
12.2012 - 05.2016
- Provided comprehensive administrative support in a small clinic environment
- Managed scheduling, referrals, billing, collections, payroll support, and insurance verification
- Acted as an administrative generalist handling procedures, documentation, and communications
- Maintained records and ensured compliance with clinic policies
Education
High School Diploma -
Clackamas High School
Clackamas, OR12-2011
High School Diploma - Business Administration
Columbia Basin College
Pasco, WASkills
- Administrative support for leadership & staff
- Central point-of-contact for staff, visitors & external partners
- Meeting coordination, agendas & action item tracking
- Policy, procedure & compliance guidance
- High-volume request processing
- Records management & document tracking
- Process improvement & workflow optimization
- Confidential information handling
- Microsoft Office & electronic systems
Timeline
Lead Referral Coordinator / Administrative Assistant
Kadlec Urology Clinic
04.2024 - Current
Sterile Processing Technician
Kadlec Medical Center
08.2023 - 04.2024
Hearing Aid Technician
My Hearing Centers
01.2023 - 08.2023
Edoscopy Technician/Endoscopy Supply Clerk
The Oregon Clinic-Gastroenterology South
06.2019 - 08.2022
Patient Care Coordinator
The Oregon Clinic-Gastroenterology South
06.2016 - 12.2018
Office Coordinator
Valley View Medical Clinic
12.2012 - 05.2016
High School Diploma -
Clackamas High School
High School Diploma - Business Administration
Columbia Basin College
Administrative & Operations Professional
(Administrative Support | Coordination | Process Management)