Sequoyah Williams
Greensboro,NC
Summary
Over six years of customer service experience. Certified in Diversity, Equity and Inclusion in the Workplace from the University of South Florida. Excellent working relationships with customers and within a team-oriented environment. Commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Proficient in Tempworks, Peoplesoft, ADP, Kronos, ICIMS, Epic, Microsoft Word, PowerPoint, and e-mail. Innovative and creative at solving problems. Excellent interpersonal and communication skills. Willing to learn and take on challenges. Proficient with completing tasks quickly and can multitask.
Overview
10
10
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT & REFERRAL COORDINATOR
Cone Health
01.2022 - Current
- Provides customer support via face-to-face, phone and email
- Maintains systems and databases (Epic)
- Coordinates schedules and appointments
- Registering and administrating intake paperwork and insurance verification
Talent Acquisition Sourcer (Temporary)
Cone Health
07.2021 - 11.2021
- Screen candidates for positions within Cone Health
- Developed and maintained database of potential candidates
- Developed relationships with professional organizations, community agencies, colleges and schools, to identify and recruit students
- Cold calls presenting opportunities within Cone Health to current employees
- Maintain job postings on websites such as ICIMS, Indeed, and LinkedIn.
SOURCING SPECIALIST & CANDIDATE EXPERIENCE COORDINATOR
Graham Personnel Services
12.2020 - 07.2021
- Work with a team of recruiters to interview and select candidates for open positions for over 100 companies
- Identifies opportunities for improving candidate experience
- Process payroll cycle activities to generate paycheck statements and payments for weekly pay cycles
- Assist candidates with inquiries, application, and onboarding process
- Conduct interviews, drug screenings, and coordinate new employee orientation.
HUMAN RESOURCES CLERICAL
BJ'S Wholesale Club
08.2018 - 03.2021
- Maintain Human Resources records such as employee information and other confidential documents
- Process payroll cycle activities to generate paycheck statements and payments for weekly pay cycles
- Assist team members with inquiries or questions and provide recommendations to meet customer's needs
- Conduct interviews and coordinate new employee orientation.
SALES ASSOCIATE
Walgreens
04.2014 - 12.2020
- Consistently update and maintain labeling, stocking, ordering of products/items
- Proactively assist customers' needs such as providing product information and resolving their complaints
- Perform upkeep of the store by maintaining a clean and organized working environment
- Receive customers' payments by cash, check, credit card, or automatic debit.
HUMAN RESOURCES INTERN (Unpaid)
Human Resources Department, Guilford County Schools
06.2018 - 08.2018
- Answered and responded to incoming calls and relay messages to the HR staff
- Performed administrative tasks such as filing paperwork, sending faxes, and making copies for records
- Assisted with the employment verifications.
Education
Bachelor of Arts in Psychology -
University of North Carolina at Pembroke
Pembroke, NCMaster of Business Administration -
Winston-Salem State University
Winston-Salem, NCSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- Customer Relations
- Documentation and Recordkeeping
- Professional Communication
- Dedicated Team Player
- Verbal Communication
- Workflow Optimization
Timeline
ADMINISTRATIVE ASSISTANT & REFERRAL COORDINATOR
Cone Health
01.2022 - Current
Talent Acquisition Sourcer (Temporary)
Cone Health
07.2021 - 11.2021
SOURCING SPECIALIST & CANDIDATE EXPERIENCE COORDINATOR
Graham Personnel Services
12.2020 - 07.2021
HUMAN RESOURCES CLERICAL
BJ'S Wholesale Club
08.2018 - 03.2021
HUMAN RESOURCES INTERN (Unpaid)
Human Resources Department, Guilford County Schools
06.2018 - 08.2018
SALES ASSOCIATE
Walgreens
04.2014 - 12.2020
Bachelor of Arts in Psychology -
University of North Carolina at Pembroke
Master of Business Administration -
Winston-Salem State University
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