Bailey Sundet
Ogilvie,MN
Summary
I am a Guest Service Leader skilled in guest service and making sure my coworkers can work effectively with guests. My experience means I have overseen guest complaints, and trained my new coworkers the best practices when working with guests. My strengths include strong communication skill, problem solving and gaining strong leadership skills. I am positive and upbeat but am also able to be stern when things are not being done in an efficient way.
Overview
9
9
years of professional experience
Work History
Guest Service Leader
Kwik Trip
Mora
06.2019 - Current
- I have assisted with training new coworkers on proper guest service techniques.
- Properly checked in truck and helped put truck away.
- I work in the kitchen with hot food and chicken and I can open and close both.
- Resolved guest complaints within my capacity to ensure satisfaction and maintain positive relationships.
- Helped my coworkers at work so we can get things done around the store more efficiently.
- I work on the till and can count money.
- Conducted audits to ensure inventory accuracy and prevent stockouts for customers.
- Ordered for the store.
- Performed bookkeeping tasks at the store to maintain accurate financial records.
Guest Service
Ace Hardware
Mora, Minnesota
05.2017 - 06.2019
- I upheld company standards so guests had quality service during every interaction with customers.
- Checked assigned work area for guest readiness, responded to requests, and assisted guests in locating items.
- Trained new team members on effective guest service techniques to enhance overall service quality.
- Ordered for the store to make sure stuff was in stock for customer needs.
- Worked the registers.
Education
Ogilvie High School
Ogilvie, MNSkills
- Customer service
- Training
- Food safety
- Ordering
- Cash handling procedures
- Team collaboration
- Effective communication
Timeline
Guest Service Leader
Kwik Trip
06.2019 - Current
Guest Service
Ace Hardware
05.2017 - 06.2019
Ogilvie High School