Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Williams

NEKOOSA

Summary

Detail-oriented individual with a diverse background in research, document drafting, case management, and trial preparation. Possesses excellent communication skills, superior organizational abilities, and a thorough understanding of legal principles. Passionate about helping clients navigate the legal system and achieve their goals.

Overview

8
8
years of professional experience

Work History

INSURANCE AGENT

BANKERS LIFE
10.2023 - 02.2024
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
  • Used company software to analyze customer coverage needs, write quotes, and issue policies
  • Built and maintained relationships with clients to support satisfaction
  • Interpreted insurance policies and explained coverage to clients
  • Accurately processed payments from customers for policy premiums and other fees associated with the policy
  • Followed up with clients to determine satisfaction with received services

CUSTOMER SERVICE PHONE AGENT

KI MOBILITY
05.2022 - 07.2023
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Order tests that could determine the causes of product malfunctions
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary
  • Direct specified departments or units to prepare and ship orders to designated locations
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing

TECHNICAL SUPPORT

RENAISSANCE
01.2018 - 02.2021
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Document network support activities
  • Troubleshoot network or connectivity problems for users or user groups
  • Create or revise user instructions, procedures, or manuals
  • Provide telephone support related to networking or connectivity issues
  • Act as liaisons between engineering and production departments

ASSISTANT STORE MANAGER

GAMESTOP
08.2017 - 06.2018
  • Solicit sales of new or additional services or products
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

CUSTOMER ASSISTANCE REPRESENTATIVE

RENAISSANCE
05.2017 - 01.2018
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

STORE CLERK

PRITZEL'S TRADING POST
01.2016 - 03.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Calculate total payments received during a time period, and reconcile this with total sales

Education

Bachelor of Arts - Communications

Southern New Hampshire University
Hooksett, NH
09-2029

Skills

  • Customer service
  • Positive and professional
  • Product knowledge
  • Customer inquiries

Timeline

INSURANCE AGENT

BANKERS LIFE
10.2023 - 02.2024

CUSTOMER SERVICE PHONE AGENT

KI MOBILITY
05.2022 - 07.2023

TECHNICAL SUPPORT

RENAISSANCE
01.2018 - 02.2021

ASSISTANT STORE MANAGER

GAMESTOP
08.2017 - 06.2018

CUSTOMER ASSISTANCE REPRESENTATIVE

RENAISSANCE
05.2017 - 01.2018

STORE CLERK

PRITZEL'S TRADING POST
01.2016 - 03.2017

Bachelor of Arts - Communications

Southern New Hampshire University
Bailey Williams