Bailey Williams
NEKOOSA
Summary
Detail-oriented individual with a diverse background in research, document drafting, case management, and trial preparation. Possesses excellent communication skills, superior organizational abilities, and a thorough understanding of legal principles. Passionate about helping clients navigate the legal system and achieve their goals.
Overview
8
8
years of professional experience
Work History
INSURANCE AGENT
BANKERS LIFE
10.2023 - 02.2024
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Used company software to analyze customer coverage needs, write quotes, and issue policies
- Built and maintained relationships with clients to support satisfaction
- Interpreted insurance policies and explained coverage to clients
- Accurately processed payments from customers for policy premiums and other fees associated with the policy
- Followed up with clients to determine satisfaction with received services
CUSTOMER SERVICE PHONE AGENT
KI MOBILITY
05.2022 - 07.2023
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Order tests that could determine the causes of product malfunctions
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
- Verify customer and order information for correctness, checking it against previously obtained information as necessary
- Direct specified departments or units to prepare and ship orders to designated locations
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
TECHNICAL SUPPORT
RENAISSANCE
01.2018 - 02.2021
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Develop training materials and procedures, or train users in the proper use of hardware or software
- Document network support activities
- Troubleshoot network or connectivity problems for users or user groups
- Create or revise user instructions, procedures, or manuals
- Provide telephone support related to networking or connectivity issues
- Act as liaisons between engineering and production departments
ASSISTANT STORE MANAGER
GAMESTOP
08.2017 - 06.2018
- Solicit sales of new or additional services or products
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
CUSTOMER ASSISTANCE REPRESENTATIVE
RENAISSANCE
05.2017 - 01.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
STORE CLERK
PRITZEL'S TRADING POST
01.2016 - 03.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH09-2029
Skills
- Customer service
- Positive and professional
- Product knowledge
- Customer inquiries
Timeline
INSURANCE AGENT
BANKERS LIFE
10.2023 - 02.2024
CUSTOMER SERVICE PHONE AGENT
KI MOBILITY
05.2022 - 07.2023
TECHNICAL SUPPORT
RENAISSANCE
01.2018 - 02.2021
ASSISTANT STORE MANAGER
GAMESTOP
08.2017 - 06.2018
CUSTOMER ASSISTANCE REPRESENTATIVE
RENAISSANCE
05.2017 - 01.2018
STORE CLERK
PRITZEL'S TRADING POST
01.2016 - 03.2017
Bachelor of Arts - Communications
Southern New Hampshire University
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