Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bailey Wolf

Aurora,CO

Summary

Proficient Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently problem solved to keep business profitable and running at maximum output.

Overview

7
7
years of professional experience

Work History

Shift Leader

Mac N' Noodles
04.2022 - 01.2024
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
  • Educated staff on organizational mission and goals to help employees achieve success.

Crew Member

Mac N' Noodles
03.2021 - 04.2022
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.

Kitchen Manager

McDonald's
07.2019 - 03.2021
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.

Crew Member Cook

McDonald's
07.2017 - 07.2019
  • Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
  • Collaborated with team members to provide seamless customer service during peak hours.
  • Increased operational efficiency by maintaining all necessary equipment and promptly reporting any issues or malfunctions.
  • Contributed to positive workplace morale through effective communication and teamwork skills.
  • Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.

Education

Bachelor of Arts - Linguistics

Metropolitan State University of Denver
Denver, CO
05.2023

Skills

  • Customer Service Management
  • Equipment Troubleshooting
  • Production Reporting
  • Operations Support
  • Report Writing
  • Data Modeling

Languages

Japanese
Limited Working

Timeline

Shift Leader

Mac N' Noodles
04.2022 - 01.2024

Crew Member

Mac N' Noodles
03.2021 - 04.2022

Kitchen Manager

McDonald's
07.2019 - 03.2021

Crew Member Cook

McDonald's
07.2017 - 07.2019

Bachelor of Arts - Linguistics

Metropolitan State University of Denver

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Bailey Wolf