Bailey Ann Kroeker
Belton,TX
Summary
Results-driven professional with extensive experience in healthcare administration. Known for exceptional time management and insurance verification skills, leading to streamlined operations and improved patient care. Committed to fostering a cohesive team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager
ENT Specialists of Austin
Cedar Park, TX
09.2017 - 01.2026
- Started as Patient Services Representative and moved my way up to Practice Manager.
- Updated staff on policies and procedures, ensuring proper implementation across teams.
- Streamlined best practices and revised workflows to enhance productivity.
- In charge of interview process, including conducting working interviews for new hires.
- Conducted annual employee reviews, providing constructive feedback to improve office culture.
- De-escalated patient concerns in person and via phone while adhering to office policies.
- Managed physician surgical calendar, scheduling patients and coordinating insurance pre-authorizations.
- Oversaw front desk workflow, including check-in/check-out, payment collection, and appointment scheduling.
- Coordinated staff schedules to ensure efficient patient service and coverage.
- Facilitated communication between physicians, staff, and patients for improved service.
- Developed training programs to onboard new staff members effectively.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Provided leadership and guidance to the team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
Patient Care Coordinator
North Texas Allergy and Asthma Center
Denton, TX
02.2016 - 05.2017
- Streamlined front desk workflow, including check-in/check-out and payment collections.
- Facilitated patient access to online portal and managed appointment scheduling.
- Completed insurance verification and authorization for patient services.
- Processed incoming and outgoing patient referrals efficiently.
- Adapted rapidly to various EMR systems and supplemental clinical platforms.
- Verified paperwork accuracy and ensured compliance with protocols.
- Answered phones promptly, addressing patient inquiries and concerns.
- Executed charge entry tasks with precision to maintain financial accuracy.
Office Manager
Dr. Epstein-Browell Psychology
Flower Mound, TX
08.2015 - 04.2016
- Managed workflow for doctor, including patient paperwork, insurance verification, and payment collection.
- Sorted incoming and outgoing mail to ensure timely communication.
- Processed and posted incoming explanations of benefits from insurance companies.
- Followed up with patients to collect outstanding payments effectively.
- Scheduled appointments while answering phone inquiries promptly.
- Ran errands for doctor as needed to facilitate operations.
Education
Bachelor of Science - Health Promotion
UNIVERSITY OF NORTH TEXAS
Denton12-2014
Skills
- Staff management
- Insurance verification
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Employee evaluation
- EMR systems
- Proficient in Microsoft Suite and Google Workspace
Certification
Basic Life Support (BLS), 02/01/27
Timeline
Practice Manager
ENT Specialists of Austin
09.2017 - 01.2026
Patient Care Coordinator
North Texas Allergy and Asthma Center
02.2016 - 05.2017
Office Manager
Dr. Epstein-Browell Psychology
08.2015 - 04.2016
Bachelor of Science - Health Promotion
UNIVERSITY OF NORTH TEXAS