Bakary Camara
Minneapolis,MN
Summary
With a proven track record at Etic-SARL Construction Company, I excel in enhancing client satisfaction and operational efficiency. My expertise in device configuration and exceptional customer service skills have significantly improved service delivery. Known for problem-solving and innovative maintenance strategies, I've contributed to continuous improvement and positive client experiences.
Overview
2
2
years of professional experience
Work History
Agent Security Health
Etic-SARL Construction Company
05.2022 - 06.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Facilitated training sessions for new agents, elevating overall team performance.
Printer Technician
Printing Warehouse
04.2021 - 05.2022
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Contributed to the development of new procedures and best practices within the company, promoting a culture of continuous improvement and innovation.
Education
Computer Techniques And Applications - Diploma
University of Ibadan
Ibadan, Nigeria 02.2021
Diploma - Sociology
Université Koffi Annan
Conakry, Guinea09.2017
Skills
- Problem-solving skills
- Customer service and care
- Ensuring customer satisfaction
- Documenting information
- Polite communication skills
- Device configuration
- Type equipment expertise
- Desktop and laptop installations
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Agent Security Health
Etic-SARL Construction Company
05.2022 - 06.2023
Printer Technician
Printing Warehouse
04.2021 - 05.2022
Computer Techniques And Applications - Diploma
University of Ibadan
Diploma - Sociology
Université Koffi Annan
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