ZOE LOPPY
Fort Worth,TX
Summary
I am an experienced with customer representatives and passion for helping customers and I have extensive experience in the industry, including more than 5 years working as a customer service representative. I am knowledgeable about the latest orders understand the nuances of the real facility and service. I pride myself on my ability to negotiate the best deals for my clients and to navigate complex service agreements. I am highly organized, detail-oriented, and have strong communication skills.
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Overview
6
6
years of professional experience
Work History
Customer Service/Security/Home Health Aide
Medical City Fort Worth
Fort Worth, Tx
08.2024 - Current
- Provide excellent customer service to clients
- Update and maintain excellent customer service
- Research and monitor clients facilities
- Utilize insecure companies, facilities, and help customers
- Assisted patients with daily living activities and personal hygiene.
- Documented patient care activities and observations accurately.
- Maintained a clean and safe environment for patients at all times.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
Customer Service
Belmont Village Senior Living
Dallas, Texas
06.2020 - 10.2023
- Prepared contracts and documents for customers
- Conducted market research for customer/ companies
- Compiled information for orders
- Managed client database and contact information
- Scheduled preorders and open orders
- Managed daily operations of the Customer Service Department.
- Provided excellent customer service by addressing inquiries promptly.
- Greeted guests and provided customer service.
- Analyzed customer feedback to develop customer service initiatives.
- Developed and implemented strategies to improve customer service.
Education
High-school diploma -
Skills
- Knowledge of the customer service
- Communication skills
- Negotiation skills
- Problem-solving skills
- Organization and time management skills
- Daily living support
- Safety maintenance
- Facility monitoring
- Feedback analysis
- Problem solving
- Effective communication
- Team collaboration
- Emotional support
- Dementia support
- Safety procedures
- Personal care services
- Patient transportation
Awards
- Level III license
- Level II certification
- CPR certification
- TABC certification
- Food handlers license
Timeline
Customer Service/Security/Home Health Aide
Medical City Fort Worth
08.2024 - Current
Customer Service
Belmont Village Senior Living
06.2020 - 10.2023