Summary
Overview
Work History
Education
Skills
urdu
urdu punjabi English
urdu punjabi hindi
Languages
Timeline
Generic

Bakhtawar Khan

Woodbridge,VA

Summary

I proven Appointment Scheduler with a track record of enhancing client relationships and reducing no-show rates through effective follow-up and calendar management. In my previous role, I excelled in handling high call volumes with accuracy, demonstrating exceptional remote work capabilities and a solid grasp of company policies, ensuring client satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Appointment Scheduler

Allied Bank
01.2016 - 12.2017
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Streamlined appointment setting process for improved client experience and higher retention rates.

Education

High School Diploma -

Punjab College
Pakistan
01.2017

Skills

  • Meeting deadlines
  • Calendar Management
  • Remote Work Capabilities
  • Follow-up skills
  • Accuracy and Precision
  • Client Relationship Building

urdu

Urdu: Full Professional Proficiency

  • Understanding: Complete fluency in understanding both spoken and written Urdu, including regional dialects and formal expressions.
  • Speaking: Clear and accurate communication, with the ability to converse naturally in formal or informal settings as required.
  • Reading: Proficient in reading complex documents, client communications, and technical information in Urdu.
  • Writing: Basic to conversational level, able to correspond in written Urdu as needed for brief client communications.

urdu punjabi English

Urdu, punjabi : Full Professional Proficiency

  • Understanding: Complete fluency in understanding both spoken and written Urdu, including regional dialects and formal expressions.
  • Speaking: Clear and accurate communication, with the ability to converse naturally in formal or informal settings as required.
  • Reading: Proficient in reading complex documents, client communications, and technical information in Urdu.
  • Writing: Basic to conversational level, able to correspond in written Urdu as needed for brief client communications.

urdu punjabi hindi

Urdu Punjabi and Hindi : Full Professional Proficiency

  • Understanding: Complete fluency in understanding both spoken and written Urdu, including regional dialects and formal expressions.
  • Speaking: Clear and accurate communication, with the ability to converse naturally in formal or informal settings as required.
  • Reading: Proficient in reading complex documents, client communications, and technical information in Urdu.
  • Writing: Basic to conversational level, able to correspond in written Urdu as needed for brief client communications.

Languages

English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Appointment Scheduler

Allied Bank
01.2016 - 12.2017

High School Diploma -

Punjab College
Bakhtawar Khan