Jose Ramos
Houston,TX
Summary
A track record of success in increasing customer satisfaction, abilities to handle money, and the ability to build teamwork. Demonstrated skill in staff training and ID verification, significantly enhancing transaction efficiency. Strong communication skills are shown, ensuring smooth operations and satisfied customers. Experienced employee capable of quickly learning and adapting to any work environment. Capable of multitasking under pressure and performing tasks with excellence. Exceptionally good at leading a team during busy times and working with a team.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Food Town
07.2023 - 04.2024
- Was in charge of opening and closing the store's booth.
- Operated the booth's computer by doing Money Orders, Money Gram Send and Receive, Rent/Bill Payments, printing Auto Tag stickers, and selling copies by using the printer.
- Was in charge of keeping receipts and transaction history in order before closing the store's booth.
- Had to write down customer information based on their Drivers License, Passport, or any sort of identification the customer would provide before accepting large amounts of cash.
- Balanced and opened tills for cashiers that were clocking-out or clocking-in.
- Handled large amounts of money that would come in from Copart customers or bank.
- Maintained a clean space for the morning opener before closing the store booth.
- Supervised the store Customer Service Representatives that worked at the front.
- Printed and balanced store reports at the end of shift for the morning opener.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained and observed new CSA hires.
Customer Service Representative
Food Town Market
07.2023 - 04.2024
- Was in charge of maintaining the front clean (Registers, Shelves, Gift Card Displays, Signs, etc.).
- Supervised other cashiers when the manager was on break or taking care of something else.
- Would send cashiers to do specific tasks to maintain the store looking clean during slow hours or before closing.
- Made sure every cashier got a 30-minute break by checking the store's schedule clipboard.
- Was given the responsibility of CSR keys to perform tasks like giving item voids to cashiers when needed or to perform customer refunds.
- Made sure cashiers had a balanced till by giving them money from the booth when needed or by picking up money from their tills and turning it in into the booth.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new cashiers by helping them operate the cashier, bagging items, and demonstrating them how to face the front and end shelves and what to do with items that were returned.
Cashier
Food Town Market
02.2023 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Faced the front and end shelves of the store to maintain a good impression of the store.
- Would put back items and products people didn't want after ringing them up.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Alief Taylor High School
7555 Howell Sugarland Rd, Houston, TX 7708305.2025
Skills
- Customer Service
- Cash handling and management
- Returns processing
- Payment Processing
- ID Verification
- Drawer balancing
- Cash Register Operation
- Staff Training
- Written and verbal communication
- Team Collaboration
Languages
Spanish
English
Timeline
Customer Service Associate
Food Town
07.2023 - 04.2024
Customer Service Representative
Food Town Market
07.2023 - 04.2024
Cashier
Food Town Market
02.2023 - 06.2023
High School Diploma -
Alief Taylor High School
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