Balesca Urzua
Pawtucket,RI
Summary
Friendly and reliable professional with a background in customer service and sales. Proven skills in upselling techniques and cash register operation, ready to enhance team performance and customer satisfaction. With a strong focus on customer service, effective communication, and team collaboration. Committed to creating a welcoming environment and driving sales through tailored recommendations. I have a trained background in hospitality, graduating with my ServSafe certificate in food safety and management, and NOCTI certificate.
Overview
4
4
years of professional experience
Work History
Sales Associate
TJ Max
Attleboro, Massachusetts
09.2024 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
Sales Associate
Tommy Hilfiger Store
Wrentham, Massachusetts
06.2023 - 09.2024
- Assisted customers with product selection and provided tailored recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to ensure efficient stock management.
- Participated in inventory counts and restocked merchandise as needed.
- Fostered a welcoming environment to enhance the shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Pastry Helper
Matos Bakery
Pawtucket, Rhode Island
04.2022 - 04.2023
- Maintained cleanliness and organization of the work area and tools.
- Followed recipes to create pastries, ensuring consistency in quality.
- Packaged finished products for display and sale in the bakery.
- Learned proper safety and hygiene practices in a bakery environment. Ensured that all tools were properly stored after use.
- Provided customer service by responding to customer inquiries about products being sold.
- Organized supplies in an efficient manner to maximize productivity.
- Communicated effectively with co-workers regarding any issues that may arise during production process.
Education
High School Diploma -
William M Davies High School
Lincoln, RI06-2024
Skills
- Customer service
- Visual merchandising
- Inventory management
- Cash register operation
- Product knowledge
- Customer relationship management
- Team collaboration
- Upselling techniques
- Effective communication
- Attention to detail
- Time management
- Friendly and outgoing
- Reliable and punctual
- Adapt to diverse groups
- Problem-solving
- Fitting room maintenance
- Positive and professional
- Multi-tasking strength
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
TJ Max
09.2024 - Current
Sales Associate
Tommy Hilfiger Store
06.2023 - 09.2024
Pastry Helper
Matos Bakery
04.2022 - 04.2023
High School Diploma -
William M Davies High School