Banesa Morales
Wilmington
Summary
Dynamic recent graduate, with experience in customer service and management. Bilingual in Spanish and English, I Proven track record in managing teams and optimizing service quality, ensuring memorable experiences for all customer/clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wilmington Savings Bank
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Service Manager
Roosters
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Student Ambassador
Wilmington College
08.2022 - 05.2025
- Answered questions from visitors and potential students about college life.
- Led campus tours for prospective students every semester.
- Interacted with prospective students and parents during tours and student visit days, answering questions, and providing insight.
Food and Beverage Manager
Majestic Springs Golf Course
08.2022 - 01.2025
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained high levels of customer satisfaction by managing and training our team, ensuring exceptional service.
Education
Bachelor of Arts - Business Administration And Marketing
Wilmington College
Wilmington, OH05-2025
Skills
- Bilingual (Spanish and English)
- Customer service
- Active listening
- Critical thinking
- Data entry
- Friendly, positive attitude
- Problem-solving
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Wilmington Savings Bank
09.2024 - Current
Guest Service Manager
Roosters
10.2022 - Current
Student Ambassador
Wilmington College
08.2022 - 05.2025
Food and Beverage Manager
Majestic Springs Golf Course
08.2022 - 01.2025
Bachelor of Arts - Business Administration And Marketing
Wilmington College
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