Bano Khan
Melrose,MA
Summary
Highly motivated and energetic leader with exceptional communication and organization skills. Outstanding analytical, problem solving and decision-making expertise. Over 20 years of experience in all aspects of Human Resources, Office Management and C-Level Administrative Support. Broad industry experience covering Financial Services, Executive Recruiting, Healthcare, Biotech and IT Consulting. Expert in travel management, expense tracking, schedule coordination and event planning.
Overview
37
37
years of professional experience
Work History
Executive Assistant to the Chief Operating Officer
STATE STREET CORPORATION
07.2009 - Current
- Responsible for a broad variety of administrative tasks for the COO that include managing an extremely active calendar of appointments; completing expense reports; composing and preparing confidential and sensitive correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
- Plan, coordinate and ensure the COO’s schedule is followed and respected.
- Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the COO's time and office.
- Communicate directly, and on behalf of the COO, with senior management, clients and Board members.
- Research, prioritize and follow up on incoming issues and concerns addressed to the COO, including those of a sensitive or confidential nature.
- Provide a bridge for smooth communication between the COO's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
- Work closely and effectively with the COO to keep him well informed of upcoming commitments and responsibilities, following up appropriately..
- Prioritize conflicting needs; handles matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized communication between departments with effective liaison efforts for smoother project execution.
- Improved decision-making processes by conducting research, compiling data, and generating reports for executive review.
- Managed sensitive information with utmost discretion, ensuring confidentiality at all times.
- Reduced administrative errors significantly by proofreading internal memos before distribution to respective parties.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated town halls and monthly meetings.
- Boosted team morale by fostering a positive work environment and encouraging collaboration among colleagues.
Executive Assistant to the President
FIRST MARBLEHEAD CORPORATION
02.2005 - 09.2008
- Reported to the President, managed the President's calendar which included but not limited scheduling meetings, travel arrangements and coordinated all on and offsite meetings.
- Accurately created, proofed and edited documents including PowerPoint presentations, letters and memos.
- Maintained the highest level of confidence handling sensitive company materials.
- Promptly and accurately submitted expense reports for the President and other Executive managers.
- Recruited for administrative staff for the Executive Operating Committee members for the Prudential office.
- Worked with Facilities for onboarding new hires in setting up space, phone and computer setup.
- Provided support to direct reports of the President when necessary; the direct reports included the CIO and six SVPs.
- Assisted with board books for quarterly Board of Directors meetings.
Executive Assistant to the President
THE WARD GROUP
11.2002 - 09.2004
- Reported to the President, managed the President's calendar which included but not limited to scheduling meetings with clients and scheduling interviews with candidates, travel arrangements, and coordinated all offsite meetings.
- Contacted potential clients and introduced them to the company.
- Conducted references on candidates.
- Responsible for bookkeeping and accounting.
- Maintained the research library by keeping it up to date.
- Prepared materials for candidates.
- Worked closely with vendors, clients and candidates daily.
- Processed travel expenses and reimbursements for executive team and senior management group.
Human Resources Manager
MARKET MEASURES/COZINT
07.2000 - 05.2002
- Reported to the President, developed and implemented policies and procedures for the startup Internet company which included but not limited to developing Employee Handbook, Performance Evaluation process, Departmental Strategic Plans and Budgets.
- Recruited for all open positions within the company.
- Prepared new hire employment packages and conducted new hire orientation (benefits, payroll, MCC policies, etc.) for employees.
- Worked with Immigration on employee Hb1 visas and transfers.
- Conducted exit interviews.
- Prepared HR Minutes each week to update the management team of status on new hires, recruiting, etc.
- Responded to issues of concern expressed by employees and managed to resolve them.
- Worked closely with the payroll department to ensure new hires were processed appropriately.
- Served as key contact for employees for explanation of benefits, payroll, and policies and procedures.
- Coordinated all company events and functions.
- Coordinated travel arrangements.
- Supervised administrative support team.
Executive Assistant/Human Resources Coordinator
CGI GROUP, INC
01.1999 - 07.2000
- Reported to the Executive Vice President, managed EVP’s calendar, coordinated meetings, prepared materials for presentations.
- Handled all Human Resource functions for the regional office which included processing paperwork for new hires, prepared new hire employment packages, conducted new hire orientation for employees, processed paperwork for salary increases and promotions.
- Managed issues of concern expressed by employees and worked to resolve them.
- Responsible for enrolling employees in training programs offered internally and externally.
- Assisted employees with benefit questions.
- Processed paperwork for employees and conducted exit interviews.
- Coordinated all company meetings and events.
Regional Human Resources Manager
FOOTHILL CAPITAL CORPORATION
09.1995 - 01.1999
- Reported to Executive Vice President of Human Resources, recruited for all positions including Executive levels within designated regional office territory.
- Prepared new hire employment packages and conducted new hire orientation (benefits, payroll, FCC policies, etc.) for employees hired within regional office territory.
- Managed issues of concern expressed by employees and worked to resolve them.
- Served as key contact for employees within the designated region for explanation of benefits, policies and procedures.
- Supervised receptionist and administrative support team.
- Structured compensation and benefits according to market conditions and budget demands.
- Answered employee inquiries regarding health benefits and 401k options.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Maintained human resources regulatory compliance with local, state and federal laws.
Mutual Fund Performance Consultant
THE BOSTON COMPANY
06.1987 - 09.1995
- Reported to the Senior Vice President, provided mutual fund performance reports for senior management and our clients.
- Assisted various database companies in setting up new mutual funds by providing data.
- Maintained the process of updating data information monthly on our internal performance system for over 500 mutual funds.
- Researched new mutual funds in the industry.
- Trained new employees on the internal performance database system.
Education
Katharine Gibbs School
Boston, MA1987
Skills
Heavy Calendar Management
Global Travel Coordination including Visas
Expense Reports
Event Planning
Business Correspondence
Strong Communication Skills
Sensitive to Confidentiality
Microsoft Office 365
Timeline
Executive Assistant to the Chief Operating Officer
STATE STREET CORPORATION
07.2009 - Current
Executive Assistant to the President
FIRST MARBLEHEAD CORPORATION
02.2005 - 09.2008
Executive Assistant to the President
THE WARD GROUP
11.2002 - 09.2004
Human Resources Manager
MARKET MEASURES/COZINT
07.2000 - 05.2002
Executive Assistant/Human Resources Coordinator
CGI GROUP, INC
01.1999 - 07.2000
Regional Human Resources Manager
FOOTHILL CAPITAL CORPORATION
09.1995 - 01.1999
Mutual Fund Performance Consultant
THE BOSTON COMPANY
06.1987 - 09.1995
Katharine Gibbs School