Barbara Amick
Bluefield
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
Bluefield
01.2025 - 02.2026
- Assisted customers with inquiries and resolved issues promptly.
- Provided accurate information about products and services to enhance customer experience.
- Documented customer interactions in the CRM system for future reference.
Retail Associate
Walmart
Bluefield
02.2023 - 02.2024
- Process merchandise to be put on floor to sale, price changes, inventory, put overstock in designed area, answer phone and assist customers with jewelry sales
CSR - Customer Service Representative
FEMA Corporation
Bluefield
02.2021 - 04.2022
- Answer incoming calls and help applicants fill out applications for assistance for funeral expenses, and answer questions about applications submitted, data verification for documents submitted to get the application approved
Education
High school diploma -
Pikeview High School
Bluefield, WVSkills
- Cold Calling
- Computer Operation
- Customer Service
- Sales
- Telemarketing
- Outbound Sales
- Upselling
- Inside Sales
- Outside Sales
- Administrative experience
- Medical receptionist
- 10 key typing
- SharePoint
- Databases
- Medical office experience
- Insurance verification
- Medical administrative support
- Medical records
- Office experience
- Vital signs
- Documentation review
- Accounts receivable
- Typing
- Front desk
- Cash register
- Cash handling
- Driving
- Salesforce
- Phone etiquette
- Time management
- Filing
- Billing
- Data entry
- Computer skills
Certification
- Driver's License, 01/01/95, 06/01/23
- Food Handler Certification
Assessments
- Customer service, Proficient, 02/01/21, Identifying and resolving common customer issues
- Data entry: Attention to detail, Completed, 04/01/22, Maintaining data integrity by detecting errors
- Work style: Reliability, Proficient, 02/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Completed, 03/01/22, Responding to customer situations with sensitivity
- HR: Compensation & benefits, Completed, 04/01/22, Knowledge of compensation and benefits programs
- Call center customer service, Proficient, 04/01/22, Demonstrating customer service skills in a call center setting
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Conduent
01.2025 - 02.2026
Retail Associate
Walmart
02.2023 - 02.2024
CSR - Customer Service Representative
FEMA Corporation
02.2021 - 04.2022
High school diploma -
Pikeview High School