Barbara Baker
Fort Lauderdale,FL
Summary
Proven Manager at CPJ CORP/ Bobby Rubinos Restaurant, adept in team leadership and financial management. Responsible and accurate on processing transactions, balancing cash draws, safes and deposits. Enhanced customer satisfaction and safety, achieving streamlined operations. Skilled in problem resolution and communication. Demonstrated ability to exceed in fast-paced environments, ensuring operational excellence and profitability.
Overview
29
29
years of professional experience
Work History
Manager
CPJ CORP/ Bobby Rubinos Restaurant
01.1993 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Boyd Anderson High School
Lauderdale Lakes, FL01.1996
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Customer Service
Problem Resolution
Professional and Courteous
Financial Management
Good Judgment
Timeline
Manager
CPJ CORP/ Bobby Rubinos Restaurant
01.1993 - 02.2022
GED -
Boyd Anderson High School
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