Barbara Bias

• Managed classroom behavior to create a positive learning environment.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Supervised lunchroom and recess activities.

• Provided comprehensive support to agents by resolving inquiries and facilitating policy updates.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Resolved escalated issues, maintaining a high level of customer satisfaction and retention.
• Improved response times by effectively prioritizing tasks and managing workload.

Responded to different state Department of Insurance inquiries to verify Allstate was under compliance with the rules filed with their state.

Worked in a fast paced environment within allotted time to respond to inquiries/complaints.