Barbara Billinger
Independence,MO
Summary
Dynamic Assistant Store Manager with expertise in retail operations and inventory control at DSW. Enhanced customer satisfaction by resolving issues and implementing strategic merchandising. Proven leader in team building, fostering a collaborative environment. Increased sales performance through data-driven decisions and innovative marketing initiatives.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
DSW
Lee's Summit, MO
09.2014 - Current
- Led daily store operations, ensuring high standards of customer service and team performance.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Analyzed sales data to identify trends, driving strategic decisions for promotional initiatives.
- Collaborated with upper management to create staffing schedules that maximized operational efficiency.
- Developed visual merchandising plans that enhanced product presentation and improved sales performance.
- Conducted regular assessments of store processes, recommending improvements to enhance customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Associate of Arts -
Johnson County Community College
Overland Park, KS01-2018
Skills
- Payroll administration and timekeeping
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- POS systems
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Display setup
- Loss prevention
- Employee coaching
- Sales techniques
- Relationship building and management
- Issue resolution
- Transaction processing
- Inventory counting
- Scheduling coordination
- Incident reports
- Assignment delegation
- Motivational techniques
- Verbal and written communication
- New hire training
- Cash auditing
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Delegating work
Timeline
Assistant Store Manager
DSW
09.2014 - Current
Associate of Arts -
Johnson County Community College