Sheryl Kree
Edison,NJ
Summary
Accomplished Assistant Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
09.2013 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
Education
Edison High School
Edison, NJSkills
- Manage Operations
- Employee Scheduling
- Customer Service
- Shoplifter Detention
- Attention to Detail
- Issue Resolution
- POS Systems Operations
- Hiring and Training
- Time Management
- Sales Expertise
- Effective Selling Techniques
- Inventory Control
- Sales and Marketing
- Payroll Administration and Timekeeping
- Retail Operations
- Staff Management
- Retail Effectiveness
- Business Leadership
- Customer Service Management
- Business Development and Planning
- Leadership
- Kronos Timekeeping
- Store Opening and Closing
- Shrink Minimization
- Strategic Merchandising
Timeline
Assistant Store Manager
Bath & Body Works
09.2013 - Current
Edison High School
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